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Day/Night Receptionist | Fulltime | Tivoli Doelen Amsterdam
Tivoli Doelen Amsterdam hotel is one of Amsterdam's oldest and finest five-star hotels. This beautiful building dates back to the 17th century and is located on the banks of the Amstel River, in the historic heart of Amsterdam. It won't surprise you that over three centuries, it has hosted royal and legendary guests, from Queen Victoria to the Beatles. Rembrandt's 'Night Watch' was painted to display within its walls. Our hotel is monumental and offers a classic contemporary look. The tram and metro stop Rokin is around the corner, as is Rembrandtplein. We work in a small team and know each other well. We have a lot of personal contact with our guests and because of our small size we help each other in all departments to achieve that 'extraordinary' guest experience.
"I am proud to be part of the 140-year history of Tivoli Doelen Amsterdam" – John, Receptionist
What's in it for you?
- Free online and offline training organised by our own university.
- End-of-year bonus (up to 100% of gross monthly salary) and refer-a-friend bonus (EUR 500).
- Employee rates ranging from EUR 36 in all our hotels worldwide, 30% discount in F&B outlets and Friends & Family discount up to 25%. Various discounts in (web) shops.
- Team building events, company events and staff parties.
- The opportunity to grow within our company worldwide.
What's in it for us?
- Your goal is to give every guest an "Extraordinary" experience;
- You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;
- You know how to prioritize and keep your cool during busy moments;
- You are a 'Natural Host'. Experience and a relevant education are useful, but is not the most important for us;
- You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull;
- You are interested in computers and enjoy learning new systems.
A day in the life of a Day/Night Receptionist
06:45 You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
07:00 You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
08:00 You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
10:00 Between phone calls, you handle incoming emails and work your way through the 'morning rush'.
12:00 Enjoy your lunch with colleagues from other departments.
13:00 You check whether there are still guests who need to check out and continue with your checklist until it is finished.
14:00 You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
14:45 The evening shift has arrived, and you attend the handover.
15:00 Time to go home!
Are you the one we are looking for? Apply now!
Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.